Returns & Refunds

Returns & Refunds

Eligible products may be returned within 30 days after delivery. Please contact us before sending anything back so we can review your request and provide the correct return instructions.

How to Request a Return

Email support@just1penny.com or use our Contact page. Include your order number, the item involved, the reason for the return, and photos when relevant.

Damaged, Defective, or Incorrect Items

If an issue is confirmed to be caused by an incorrect, damaged, defective, or materially different shipment, we’ll provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or authorized return at no additional return-shipping cost to you.

Change-of-Mind Returns

For eligible change-of-mind or buyer-error returns, the customer is generally responsible for return shipping unless otherwise agreed by Just1Penny.

Refunds

Approved refunds are issued to the original payment method. Your bank, card issuer, Shopify, PayPal, or other payment provider may require additional processing time after the refund is issued.

Important

Do not send returns to our business contact address unless we specifically provide that address as the authorized return destination for your order.

For complete eligibility, exclusions, and terms, please review our Refund Policy.