FAQ

Frequently Asked Questions

Where do you ship?

Just1Penny primarily serves customers in the United States. Shipping availability is confirmed during checkout based on the product and delivery address.

How long does delivery usually take?

Most U.S. orders are typically delivered in under 10 days after the order is placed. Delivery times are estimates and can vary due to product availability, fulfillment location, carrier delays, weather, holidays, or address issues.

Is shipping free?

We currently offer free standard shipping within the United States for products covered by our U.S. shipping offer. Any applicable shipping charge is shown at checkout before purchase.

How do I track my order?

When tracking becomes available, we’ll provide it through your shipping confirmation or order information. Carrier tracking can take approximately 24–72 hours after shipment to begin showing movement.

What if my item arrives damaged, defective, or incorrect?

Contact us as soon as reasonably possible at support@just1penny.com or through our Contact page. Include your order number and photos when relevant so we can review the issue quickly.

Can I return an item?

Eligible products may be returned within 30 days after delivery. Please contact us before sending anything back so we can review the request and provide the correct return instructions.

Who pays return shipping?

Just1Penny generally covers or arranges return shipping for confirmed wrong, damaged, defective, or materially different items. For change-of-mind or buyer-error returns, the customer is generally responsible for return shipping unless otherwise agreed.

How quickly will support reply?

We typically respond within 1 business day. For order questions, include your order number and the email address used at checkout.